Volvo CE names Dealer of the Year, Uptime Dealer of the Year

Sweden-based Volvo Construction Equipment has announced its Dealer of the Year and Uptime Dealer of the Year for 2023.

Great West Equipment, a full-service dealership based in British Columbia, is the original equipment manufacturer’s Dealer of the Year. The award celebrates the dealership that exemplifies the Volvo brand and values and demonstrates consistently high performance in all areas, including customer uptime, service offerings and share performance over time.

“Great West does business with purpose, and their strong customer base is evidence of that,” Volvo CE Head of Region North America Scott Young says. “They are dedicated to building relationships and understanding their customers’ needs so they can deliver the best solutions possible.”

Great West Equipment operates 11 locations across British Columbia and Yukon in Canada. The team achieved significant year-over-year growth in multiple equipment types and in market share while also building up theirknowledge and inventory of electric machines and the relevant support equipment and tools, Volvo CE says.

Key roles that helped the Great West staff earn the award include a rebuild project manager focused on updating used equipment, a technical trainer to support ongoing education, a technology specialist focused on telematics and assistive software and a dozen customer service reps. The company has also established a robust interval chain process across all locations and is piloting an online parts marketplace.

“We are so grateful to be recognized,” Great West President Colin Matejka says. “Our team has put a lot of thought and time into ensuring our customers are satisfied with the level and type of service we provide. We are always looking to strengthen our relationships with our clientele and proud to see our team recognized for their ingenuity and dedication to the communities we serve.”

Another dealer earned an award from Volvo: Strongco, a wholly owned subsidiary of Nors, SA, with 25 locations in the Alberta, Ontario and Quebec provinces of Canada, was named the 2023 Uptime Dealer of the Year.

The Uptime Dealer of the Year award recognizes the North American dealership that exhibits Volvo’s commitment to being the No. 1 uptime provider in the construction industry by demonstrating its service commitment pledge to provide customers unrivaled service and support.

“Strongco serves a large territory and has tough competition, so their ability to differentiate themselves with excellent service is what makes them successful,” Young says. “They put great thought and care into building strong regional teams to be able to support customers better and faster.”

In 2022 and 2023, Strongco restructured their product support staff and processes, added a vice president of after sales and developed regional performance centers, demonstrating their laser focus on customer support. These changes, along with branch improvements, better enable the service team to respond quickly to customer needs, Volvo CE says.