Rotochopper hosts customers at ‘university’ event

Rotochopper invited owners and operators of its machines to visit its manufacturing facility in its home city, St. Martin, Minnesota, in mid-February for training. The company says its annual Rotochopper University event it for companies that have purchased a Rotochopper horizontal grinder, shredder or piece of screening equipment during the past year.

The two-day class includes a manufacturing facility tour, equipment operation best practice training, hands-on demonstrations and networking opportunities allowing machine owners to learn from each other, the firm says.

This year, the education focused on “how to properly feed your machine, how to perform preventive maintenance and how to troubleshoot,” Rotochopper says. Demonstrations showed attendees how to install the main rotor bearings and how to adjust the sheave and tension the drive belt on a Rotochopper grinder.

“After attending Rotochopper University I feel very confident in my knowledge of operating and maintaining our equipment,” one event attendee told the company. Rotochopper says another attendee commented, “They go over a wide scope of topics but also personalize the information they’re going over for the class attendees and the equipment we operate.”

Rotochopper hosted 60 “students” during the two-day event from nations beyond the United States. “Rotochopper University continues to be an event that we find has a great benefit to our customers,” Rotochopper customer service manager and event instructor Adam Asmus says.

“The attendees can connect with our service team, our company and each other in ways that will benefit their operation for years to come," Asmus continues. "As an instructor for the event, I was thoroughly impressed with group of attendees this year and enjoyed the time we were able to spend with them.”

Rotochopper Vice President of Customer Experience Chad Angeli says, “Factory-direct service and keeping our customers happy are at the core of Rotochopper’s value proposition. Rotochopper University is one of the ways our team brings these values to life. It was great to see so many Rotochopper customers together not only building a connection with us, but also each other."

Rotochopper designs, builds and supports a line of horizontal grinders, wood chip processors, shredders, screening equipment, conveyors and mobile baggers commonly used in recycling applications.