Develon adds features to its digital platform

Develon (formerly known as Doosan) says its dealers and customers are increasingly making use of construction equipment telematics data, providing one reason why the company has introduced the latest iteration of its My Develon fleet management digital platform for managing construction equipment.

As an example, the Suwannee, Georgia-based mobile material handling equipment maker says one of its dealers received a notification via the platform that a Develon machine’s fuel level had suddenly dropped by 50 percent in just a few minutes. “The dealer promptly responded to the alert, determined that someone was stealing fuel from the machine and took action to rectify the situation,” the company says.

“Dealers and customers can access and manage the Develon construction equipment maintenance and operation data using the My Develon app or on a web browser,” Develon Telematics Manager Stojan Arezina says. “Our customers can remotely check the status of their equipment and communicate with their machines by sending certain messages.”

Some of the new features available on the My Develon platform include the ability to download service tools and to get personalized quotes for parts for Develon equipment.

“We provide a menu for customers to request a quote for Develon genuine parts from their local dealer,” Arezina says. “It will be a very useful resource for customers. They can select the parts they want to receive a quote on and send it to their dealer. Additionally, customers can subscribe to our exclusive digital services.”

Regarding telematics data, Arezina says although some customers can be intimidated by the amount of data Develon and its dealers are working hard to develop training programs that help educate customers on how to navigate the system.

That starts with Develon dealers using brief, streamlined training materials.

“When a customer purchases a new machine, our dealership sales specialists provide some basic training about telematics with the customer,” Arezina says. “When the customer leaves with the new machine, the customer has a telematics profile. The customer can log in and start tracking the new machine immediately.”

One of the most popular features of telematics services today, according to Arezina, is the ability to receive codes from machines. Dealers and customers can subscribe to receive notifications when a Develon machine requires service, allowing dealers to proactively engage with customers and their machines, thereby optimizing uptime protection.

“Our telematics offering helps keep our customers’ machines working the way they were intended,” Arezina says. “Dealers and customers can better remotely monitor machines to ensure they are in good health and can schedule routine maintenance to ensure it’s done when it’s needed.”

Develon manufactures a variety of material handling and construction equipment, including excavators, material handlers, wheel loaders and attachments including breakers, buckets and grapples.